Terms of Use

1. Eligibility and Acceptance

You may use the Services only if you are legally capable of entering into a binding agreement on behalf of yourself or the business entity you represent. If you use the Services on behalf of an organization, you confirm that you have authority to bind that organization to these terms.

2. Scope of Services

MilkMaster provides software tools for subscription management, delivery operations, billing, customer communication, analytics, and related business workflows. We may update, enhance, modify, or discontinue features from time to time as part of normal product operations.

3. Accounts and Access

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account. You must ensure that information submitted to us is accurate and kept up to date.

You agree to notify us promptly of any unauthorized access, misuse, or security incident involving your account.

4. Subscription, Fees, and Billing

Certain parts of the Services may be available only under a paid subscription or commercial agreement. Pricing, billing cycles, implementation fees, usage charges, taxes, and payment terms will be defined in your proposal, order form, invoice, or separate commercial arrangement with MilkMaster.

Unless otherwise agreed in writing, fees paid are non-refundable, except where required by law or explicitly committed by us in writing.

5. Acceptable Use

You agree not to:

• Use the Services for unlawful, fraudulent, abusive, or misleading activity.
• Interfere with, disrupt, reverse engineer, or attempt unauthorized access to the Services, systems, or networks.
• Upload malicious code, harmful content, or data that infringes the rights of others.
• Use the Services in a way that violates applicable privacy, telecom, consumer protection, or data protection laws.

6. Customer Data

As between you and MilkMaster, you retain ownership of your business data, customer information, and operational records submitted through the Services, subject to the rights necessary for us to host, process, transmit, back up, and support that data in delivering the Services.

You are responsible for ensuring that you have the legal right to collect, upload, and use any personal or business data processed through the Services.

7. Intellectual Property

MilkMaster and its licensors retain all rights, title, and interest in the Services, software, documentation, branding, design assets, and related intellectual property. These terms do not transfer any ownership rights to you other than the limited right to use the Services in accordance with your subscription or agreement.

8. Availability and Support

We aim to provide reliable access to the Services but do not guarantee uninterrupted or error-free operation at all times. Scheduled maintenance, emergency fixes, third-party outages, telecom issues, payment gateway issues, and events beyond our reasonable control may affect availability.

Support scope, response times, onboarding assistance, and implementation commitments may vary depending on your plan or commercial agreement.

9. Confidentiality

Each party may receive confidential information from the other in connection with the Services. Both parties agree to use such confidential information only for the purposes of performing under the relationship and to protect it using reasonable care.

10. Termination

We may suspend or terminate access to the Services if you materially breach these terms, fail to pay undisputed dues, misuse the platform, or create legal, technical, or security risk for us or other users. You may stop using the Services at any time, subject to any minimum commitment period or commercial agreement.

11. Disclaimers

Except as expressly agreed in writing, the Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, MilkMaster disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the extent permitted by law, MilkMaster will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, or data arising out of or related to the use of the Services.

Our aggregate liability arising out of or relating to the Services will not exceed the amount paid by you to MilkMaster for the Services during the twelve months preceding the event giving rise to the claim, unless otherwise required by law or expressly agreed in writing.

13. Changes to These Terms

We may update these terms from time to time. Updated versions may be posted on this page. Continued use of the Services after such updates become effective constitutes acceptance of the revised terms.

14. Governing Law and Contact

These terms are governed by applicable laws of India, unless otherwise agreed in a separate written contract. If you have any questions regarding these terms, please contact us at [email protected].